Delivery and Returns Policy

Order Processing Times

In-stock pads are normally dispatched within three working days.

Custom-made orders can take up to three weeks to manufacture before dispatch. We tend to be within 10 days to complete your order, depending on the size of the order and the length of our current manufacturing queue.

Delivery estimates begin from the date your order is dispatched, not the date it is placed.

UK Delivery

For most UK orders, we tend to use Parcel force express48. This is a fully tracked service that normally delivers within two working days after dispatch.

Delivery times are estimates and may be longer for remote areas, during busy periods or when circumstances are outside the courier’s control.

Delayed or Missing UK Orders

Please contact us if your order has not arrived within the expected delivery period.

Royal Mail does not normally consider First Class or Second Class items lost until ten working days have passed from the expected delivery date. We will make any necessary enquiry or claim with Royal Mail, as we are responsible for your order until it has been delivered to you.

European Delivery

Royal Mail International Standard

Royal Mail International Standard is normally the lowest-cost option for European orders.

Delivery is usually estimated at:

• Three to five working days for most European destinations.

• Longer for remote locations or during customs delays.

This is not a fully tracked service. A parcel or posting reference may be available upon request, but it may not show the parcel’s complete journey.

Royal Mail does not normally accept a European loss claim until twenty working days have passed from the expected delivery date.

European Tracked or Courier Delivery

A tracked Royal Mail service or courier service may be available for customers who require more detailed tracking or faster delivery.

Courier delivery to many Western European destinations usually takes approximately two to three working days, although this depends on the destination and customs clearance.

Please contact us before ordering when you require a fully tracked, expedited or next-working-day European delivery service. We will provide a quotation based on your location and order size.

Rest of the World Delivery

Royal Mail International Standard

International Standard is normally our lowest-cost worldwide delivery option.

Delivery commonly takes approximately six to fifteen working days, depending on the destination. Remote locations and customs clearance may result in longer delivery times.

This service is not fully tracked. A posting or parcel reference may be available upon request, but it may not show the parcel’s complete journey.

Royal Mail does not normally accept a Rest of the World loss claim until twenty-five working days have passed from the expected delivery date.

International Tracked or Courier Delivery

Tracked and courier delivery options may be available for international orders.

Courier delivery usually takes approximately three to seven working days, depending on the destination and customs requirements. Available services and prices will be provided at checkout or by quotation.

Customs Delays

International delivery estimates do not include time spent in customs.

Customs authorities may inspect or delay an order. These processes are outside our control, but please contact us if you believe your order has been unreasonably delayed and we will assist wherever possible.

Returns and Faulty Goods

Please email Kerry@tcs-eco.co.uk before returning any product. Include your name, order number and a description of the issue.

Do not return an item without contacting us first, as this may delay the processing of your return.

1.  TCS-eco 10-Year Guarantee

TCS-eco pads are covered by our 10-year guarantee, provided that the washing and general care instructions have been followed.

If you believe your pad has developed a fault, please contact us before returning it. Once the returned pad has been inspected, we will either repair it or provide a suitable replacement.

The guarantee and our 120-wash promise will be void if the pad has been tumble dried, washed or cared for incorrectly, or has sustained internal damage caused by misuse.

Normal wear and tear, accidental damage, staining and damage caused by failing to follow the care instructions are not covered.

This guarantee is provided in addition to your statutory consumer rights.

2. Missing or Incorrect Items

Please email Kerry@tcs-eco.co.uk if an item is missing from your order or you receive an item that does not match what you ordered.

Include your order number and details of the missing or incorrect product. Photographs may be requested to help us resolve the issue.

We will arrange the appropriate replacement, correction or refund without charging you additional postage.

3. Items Damaged During Delivery

Please inspect your parcel as soon as possible after delivery.

Where a parcel is visibly damaged when handed to you, you may refuse delivery. When this is not possible, please photograph the external packaging and the damaged item before disposing of any packaging.

Contact kerry@tcs-eco.co.uk promptly so that we can arrange a replacement, refund or other suitable resolution.

4. Unwanted In-Stock Products

Customers purchasing online normally have fourteen days from the day after receiving an order to tell us that they wish to cancel.

After notifying us, you have a further fourteen days to return the products.

Returned products must be:

• Unused and unworn.

• Unwashed.

• Unopened where they were supplied in sealed hygiene packaging.

• Complete and in a resaleable condition.

• Free from marks, odours, pet hair or other contamination.

• Returning Custom-Made Bralettes

  TCS-eco bralettes are made to order using the measurements supplied by the customer. Customers must carefully measure themselves using our measuring guidance before placing an order.  If you are unsure, please contact us for guidance.

  As each bralette is manufactured to the customer’s selected size and measurements, custom-made bralettes cannot normally be returned simply because the customer has changed their mind or supplied incorrect measurements.

  At our discretion, we may agree to accept a custom-made bralette for return. The bralette must be unworn, except for briefly trying it on for fit, unwashed, clean and in a resaleable condition. A £10 returns administration and restocking charge will be deducted from the refund. Original and return postage costs are not refundable.

  Please contact Kerry@tcs-eco.co.uk before returning a bralette. Unauthorised returns may not be accepted.

  The £10 charge does not apply when the bralette is faulty, damaged, incorrectly supplied or has not been made according to the measurements provided with the order. These issues will be handled in accordance with your statutory consumer rights.

You are responsible for the cost of returning unwanted goods. We recommend using a postal service that provides proof of postage, as you may need to demonstrate that the return was sent.

When an entire eligible order is cancelled, we will refund the basic delivery charge originally paid. Additional amounts paid for premium, express or upgraded delivery are not refundable beyond the cost of our standard delivery service.

Refunds will normally be issued within fourteen days of receiving the returned products or receiving satisfactory evidence that they have been sent back.

5. Custom-Made and Hygiene Products

Custom-made products manufactured to your selected specifications cannot normally be returned simply because you have changed your mind.

For health and hygiene reasons, sealed period products, incontinence products, underwear and similar personal products cannot be returned after their packaging or hygiene seal has been opened.

These exclusions do not apply when an item is faulty, damaged, incorrectly supplied or not as described.

Please contact us before placing a custom order if you are uncertain about the correct size, shape, length, fabric or absorbency.

6. Returning Products

Please return products in their original packaging where possible. Products must be packaged securely to prevent damage or contamination during transit.

Include your name, order number and the return details inside the parcel.

The return address will be supplied when your return is authorised. Please retain your proof of postage until your return has been completed.

Statutory Rights

Nothing in this policy limits or affects your statutory rights as a consumer.