Terms of service

TCS-eco Terms of Service

Last updated: 21 July 2026

1. About These Terms

Welcome to TCS-eco.

These Terms of Service explain the rules that apply when you visit our website, create an account or purchase products from us.

This website is operated by TCS-eco LTD, trading as TCS-eco. Throughout these Terms, “TCS-eco”, “we”, “us” and “our” refer to the business operating this website.

Our contact details are:

TCS-eco
55 Portland Road
Kilmarnock
KA1 2EQ
United Kingdom

General enquiries: kerry@tcs-eco.co.uk
Order and returns enquiries: sales@tcs-eco.co.uk

Our usual business hours are Monday to Wednesday, 10am to 4pm. We aim to respond within one working day during these hours.

By using our website or placing an order, you agree to these Terms along with the policies referred to within them, including our:

Delivery and Returns Policy.
Privacy Policy.
Cookie Policy.
Product care and washing instructions.
Guarantee terms.

Please read these documents before placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

Use the website in a way that breaks any applicable law.
Attempt to interfere with the security or operation of the website.
Introduce viruses, malware or other harmful code.
Attempt to gain unauthorised access to the website or another customer’s account.
Copy, reproduce, sell or exploit our website content without our written permission.
Use automated systems to scrape or collect information from the website without permission.
Submit false, abusive, threatening, defamatory or misleading content.

You must be at least 18 years old to place an order, or have the permission and supervision of a parent or legal guardian.

We may suspend or restrict access to the website where we reasonably believe these Terms have been breached, fraudulent activity has occurred or the website is being misused.

3. Our Online Store

Our online store is hosted by Shopify, which provides the ecommerce platform through which our products are displayed and sold.

Shopify and other carefully selected service providers may process information needed to operate the website, take payments, manage orders and provide related services. The use of your personal information is explained in our Privacy Policy.

Access to the website may occasionally be interrupted for maintenance, technical work or circumstances outside our reasonable control.

We will take reasonable steps to keep the website available and secure, but we cannot guarantee that it will always operate without interruption or error.

4. Product Information

We take reasonable care to ensure that product descriptions, measurements, absorbency information, photographs and prices are accurate.

Our products are handmade, and many are made to order. This means there may be small differences between individual products.

These may include variations in:

Fabric pattern placement.
Stitching position.
Colour appearance.
Product dimensions within reasonable manufacturing tolerances.
The appearance of handmade finishes.

These minor differences are part of the handmade nature of our products and will not normally be considered faults.

Colours may also appear differently depending on your screen settings, lighting and device. We cannot guarantee that the colour displayed on your screen will exactly match the physical fabric.

Where a bundle states that fabrics are random, the photographs are for illustration only. The exact prints or colours supplied may differ from those shown.

We may update product descriptions, designs, materials or specifications where necessary. Any significant change affecting an order already placed will be discussed with you before manufacture or dispatch.

5. Product Suitability

Customers are responsible for selecting the product shape, length, absorbency, fabric and size that best meet their needs.

Our guides and product descriptions are intended to help with this decision, but individual fit, flow and absorbency needs vary.

Absorbency figures are approximate maximum capacities achieved under controlled conditions. Real-life performance can be affected by flow speed, fit, positioning, product care and how frequently the product is changed.

Our products are not medical devices and the information on our website is not medical advice. Please seek appropriate medical advice if you have concerns about unusually heavy bleeding, bladder leakage, skin reactions or another health matter.

6. Placing an Order

When you place an order, you are offering to purchase the selected products in accordance with these Terms.

After checkout, you will normally receive an automated order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.

Your order is accepted when we send confirmation that it has been accepted or begin manufacturing a custom-made product, whichever happens first.

We may decline or cancel an order for a reasonable reason, including where:

A product or material is unavailable.
Payment has not been authorised.
The order contains an obvious pricing or product-description error.
We cannot deliver to the address supplied.
We reasonably suspect fraud or misuse.
The order appears to be intended for unauthorised commercial resale.
We are unable to manufacture the requested specification safely or correctly.

If we cannot accept an order, we will contact you and refund any payment already taken for the cancelled item.

7. Customer Information

You must provide complete and accurate information when placing an order.

This includes your:

Name.
Email address.
Billing address.
Delivery address.
Product choices.
Measurements, where required.

Please check your order confirmation carefully and contact us promptly if anything is incorrect.

We are not responsible for delays or additional costs caused by incomplete or inaccurate information supplied by the customer. This does not affect our responsibility where we have made the error.

You are responsible for keeping your account details and password secure. Please notify us if you believe someone has accessed your account without permission.

8. Prices and Payment

Prices are shown in pounds sterling unless another currency is clearly displayed.

The total cost, including applicable delivery charges and taxes collected by us, will be shown before you complete checkout.

Prices and promotions may change without notice, but changes will not affect an order that we have already accepted.

Payment must be authorised before an order can be manufactured or dispatched.

If an obvious pricing mistake occurs, we may contact you to offer the product at the correct price or cancel the affected item and issue a refund.

Discount codes and promotional offers:

Must be used within their stated validity period.
Cannot normally be applied after an order has been placed.
Cannot be exchanged for cash.
May be limited to particular products or customers.
May not be combined unless the promotion specifically allows it.
Remain subject to availability and any additional published conditions.

9. Made-to-Order and Custom Products

Many TCS-eco products are made only after an order is placed.

A product may be considered customised where it is manufactured using selections or measurements supplied by the customer, including choices relating to:

Size or personal measurements.
Shape.
Length.
Absorbency.
Fabric.
Product configuration.
Personalisation.

Please check all selections carefully before placing your order.

Once manufacture has started, it may not be possible to change or cancel a customised order. Products made to your measurements or clearly personalised specifications do not normally qualify for statutory change-of-mind cancellation rights.

This does not affect your rights where a custom product is faulty, damaged, not as described or has not been made in accordance with the measurements and specifications accepted by us.

10. Custom-Made Bralettes

TCS-eco bralettes are made to order using the size and measurement information supplied by the customer.

You must measure yourself carefully using our measurement guide before placing an order. Please contact us before ordering if you are unsure how to measure or which size to select.

A correctly made bralette cannot normally be returned because:

The customer supplied inaccurate measurements.
The wrong size was selected.
The customer changed their mind.
The preferred fit or style changed after manufacture.

At our discretion, we may agree to accept a correctly made custom bralette as a goodwill return.

To qualify, the bralette must be:

Unworn other than briefly tried on for fit.
Unwashed.
Clean and free from marks, scents, deodorant, pet hair or other contamination.
Returned in a resaleable condition.

Where we accept such a discretionary return, a £10 administration and restocking charge will be deducted from the refund. Original delivery costs and return postage will not normally be refunded.

This £10 charge does not apply where the bralette is faulty, damaged, incorrectly supplied or has not been manufactured according to the measurements accepted with the order.

You must contact kerry@tcs-eco.co.uk before returning a bralette.

11. Manufacturing and Dispatch Times

In-stock pads are normally dispatched within three working days.

Custom-made orders usually take up to three weeks to manufacture before they are ready for dispatch. We may complete an order sooner depending on:

The number of items ordered.
The products selected.
Material availability.
The length of our manufacturing queue.

Manufacturing times are estimates rather than guaranteed dispatch dates.

If an unexpected delay is likely to be significant, we will contact you as soon as reasonably possible.

12. Delivery

Available delivery options and prices will be displayed at checkout or explained in our Delivery and Returns Policy.

For larger or higher-value UK orders, we tend to use Parcelforce express48, which is a tracked service that normally aims to deliver within two working days after dispatch.

Smaller UK orders may be sent using an appropriate Royal Mail service.

Delivery estimates begin when the order is dispatched, not when it is placed.

Unless you arrange your own independent carrier, we remain responsible for the products until they are delivered to you or to a person identified by you to receive them.

Please provide a complete and accurate delivery address. We may charge reasonable additional postage where an order is returned because:

An incorrect or incomplete address was supplied.
Delivery was repeatedly attempted but not accepted.
The parcel was not collected from the delivery office or collection point.

Please see our Delivery and Returns Policy for full information about UK, European and worldwide delivery.

13. International Orders

International delivery times are estimates and may be affected by customs checks, local postal services, public holidays and events outside our reasonable control.

Unless taxes and duties are collected at checkout, the recipient may be responsible for:

Import VAT.
Customs duty.
Local taxes.
Courier handling or clearance charges.

These charges are set by the destination country and are not controlled by TCS-eco.

Customers are responsible for checking whether products can be lawfully imported into their destination country.

A customs delay does not automatically mean that an order is lost. Please contact us if an international order has not arrived within the time stated in our Delivery and Returns Policy.

14. Changing or Cancelling an Order

Please contact us as quickly as possible if you need to change or cancel an order.

We will try to help, but changes may not be possible once:

Manufacture has begun.
Fabric has been cut.
A custom embroidery or other personalisation has been started.
The order has been packed or dispatched.

Eligible standard products purchased online can normally be cancelled within 14 days beginning the day after delivery.

After notifying us of the cancellation, the customer normally has a further 14 days to return the eligible products.

Cancellation rights do not normally apply to:

Products made to the customer’s measurements.
Clearly personalised or custom-made products.
Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken.
Products that have been used, washed or contaminated.

These exclusions do not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.

Full instructions are provided in our Delivery and Returns Policy.

15. Returns and Refunds

You must contact sales@tcs-eco.co.uk before returning a product.

Eligible unwanted products must be returned:

Unused.
Unwashed.
Unworn, other than where reasonable fitting is permitted.
Complete.
In a resaleable condition.
With any hygiene seal intact.
Free from marks, odours, pet hair or contamination.

Customers are normally responsible for the cost and risk of returning unwanted products. We recommend obtaining proof of postage.

We will cover reasonable return costs where a product is confirmed to be faulty, damaged, incorrectly supplied or not as described.

Refunds will be made to the original payment method unless otherwise agreed.

We may make a reasonable deduction where an eligible returned product has been handled more than necessary to inspect its nature, characteristics and function.

Please see our Delivery and Returns Policy for complete return and refund terms.

16. Faulty, Damaged or Incorrect Products

Products supplied by TCS-eco must be of satisfactory quality, fit for their intended purpose and match their description.

Please contact us promptly if:

Your order arrives damaged.
An item is missing.
You receive the wrong product.
A product appears to have a manufacturing fault.
A product does not match its description.

We may ask for photographs, order details or for the product to be returned for inspection.

Depending on the circumstances and your legal rights, we may provide:

A repair.
A replacement.
A partial refund.
A full refund.

Nothing in our guarantee or returns policy limits your statutory rights.

17. TCS-eco 10-Year Pad Guarantee

TCS-eco pads are covered by our voluntary 10-year guarantee, provided that the product has been used, washed and cared for according to our instructions.

If you believe a pad has developed a manufacturing fault, please contact us before returning it.

Once the returned pad has been inspected, we will determine whether it can be repaired or whether a replacement should be issued.

The guarantee and our 120-wash promise do not cover damage caused by:

Tumble drying.
Washing at an unsuitable temperature.
Bleach, fabric conditioner or unsuitable laundry products.
Incorrect washing or drying.
Deliberate or accidental damage.
Internal damage caused by misuse.
Failure to follow the care instructions.
Ordinary wear and tear after extensive use.
Alteration or attempted repair by someone other than TCS-eco.

The guarantee relates to manufacturing faults and product durability. It does not cover staining, normal fading, changes in fabric appearance or damage caused by the customer’s care methods.

Where the care instructions have been followed and a manufacturing fault is confirmed, we will repair or replace the pad as appropriate.

This voluntary guarantee is provided in addition to, and does not replace or restrict, your statutory consumer rights.

18. Website Information and Errors

We make reasonable efforts to keep our website information accurate and current.

Occasionally, information may contain a typographical error, incorrect price, inaccurate stock status or other mistake.

Where this happens, we may:

Correct the information.
Contact the affected customer.
Offer an appropriate alternative.
Cancel and refund an affected order where necessary.

We will not use this section to avoid an order simply because a product has become less profitable or because we later wish to charge a higher price.

General articles, blogs and guides are provided for information and should not be treated as medical, legal or other professional advice.

19. Reviews, Comments and Customer Content

You are responsible for content that you submit through our website or send to us for publication.

Content must not:

Be false or misleading.
Infringe another person’s copyright, trade mark or privacy rights.
Contain unlawful, abusive, threatening, discriminatory or obscene material.
Contain malware or harmful code.
Impersonate another person.

We may moderate or remove content that breaches these rules.

Where you submit a review, photograph or other material for publication, you give us a non-exclusive, royalty-free permission to display and reproduce that material for the purpose for which it was submitted.

We will not claim ownership of your content.

Where we wish to use customer photographs or personal stories for advertising beyond the original context, we will seek appropriate permission.

20. Intellectual Property

Unless otherwise stated, the website and its content belong to TCS-eco or are used under licence.

This includes:

Product designs.
FloZone designs and explanations.
Photographs.
Graphics.
Logos.
Product names.
Written content.
Videos.
Website layouts.
Downloads and guides.

You may view and print website content for your personal, non-commercial use.

You must not copy, reproduce, modify, distribute, manufacture from, sell or commercially exploit our content or product designs without written permission.

21. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the availability, security, content or practices of a third-party website.

A link does not necessarily mean that we endorse the third party.

Please review the third party’s own terms and privacy information before using its services or making a purchase.

Nothing in this section limits our responsibility for third-party providers that we appoint to fulfil our obligations to you, such as a delivery company carrying your order.

22. Personal Information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains:

What information we collect.
Why we collect it.
How it is used.
Who it may be shared with.
How long it is retained.
Your data-protection rights.
How to contact us about your information.

Payment-card information is processed securely by our payment providers. TCS-eco does not receive or store your complete card details where the payment provider handles them directly.

23. Our Responsibility to You

We do not exclude or limit responsibility where it would be unlawful to do so.

This includes responsibility for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Defective products where liability cannot legally be excluded.
Breach of your statutory consumer rights.
Any other liability that cannot legally be excluded or restricted.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products sold through our consumer website are intended for personal and domestic use. Unless we have agreed otherwise in writing, we are not responsible for business losses such as lost profits, lost sales, lost business opportunities or business interruption.

Nothing in this section reduces the rights available to consumers under applicable law.

24. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control.

Examples may include:

Severe weather.
Fire or flooding.
Widespread postal or courier disruption.
Industrial action that we cannot reasonably avoid.
Power, internet or telecommunications failure.
Government restrictions.
Customs disruption.
Supply-chain interruptions.
Serious illness or emergency affecting our small manufacturing team.

We will take reasonable steps to reduce the effect of the event and keep affected customers informed.

Where a delay becomes excessive, you may have the right to cancel the affected order and receive a refund for products not supplied.

25. Complaints

We want to resolve problems fairly and as quickly as possible.

Please send complaints to:

Email: kerry@tcs-eco.co.uk

Include:

Your name.
Your order number.
A clear description of the issue.
The outcome you are seeking.
Photographs or other supporting information where relevant.

Our usual business hours are Monday to Wednesday, 10am to 4pm. We aim to acknowledge or respond to messages within one working day during those hours.

Making a complaint does not affect your statutory rights.

26. Changes to These Terms

We may update these Terms to reflect:

Changes to our products or services.
Changes to our website.
Changes in law or regulation.
Improvements to clarity or customer information.

The latest version will be published on this page with its revision date.

Changes will not retrospectively alter the terms applying to an order that has already been accepted unless the change is required by law or agreed with you.

27. Ending Website Access

You may stop using our website at any time.

We may suspend or end access where a user seriously or repeatedly breaches these Terms, acts fraudulently or attempts to damage the website.

Ending website access does not cancel payment obligations or rights that arose before access ended.

28. Severability

If a court or other competent authority decides that part of these Terms is unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining sections will continue to apply.

29. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have given up that right.

30. Governing Law and Courts

These Terms and any contract between you and TCS-eco are governed by Scots law.

If you live in Scotland, the Scottish courts will normally have jurisdiction.

If you live elsewhere in the United Kingdom, you may also benefit from the mandatory consumer protections and court rights that apply where you live.

Customers outside the United Kingdom may have additional mandatory rights under the laws of their country of residence. Nothing in these Terms is intended to remove rights that cannot legally be excluded.

31. Contact Information

Questions about these Terms should be sent to: